The Customer has the right to withdraw from the contract, without giving a reason, within 14 days of receipt of the products (withdrawal period).
To exercise the right of withdrawal, the Customer is required to request return authorization from Agritaste, communicating its decision to withdraw from the contract by an explicit statement, at email@example.com, indicating "Order Number," the customer's name and the description of the products.
The right of withdrawal applies to products properly stored and kept unopened and sealed after delivery.
The customer has the right to withdraw from the purchase of fresh merchandise at risk of deterioration in the event that upon opening the package the product is clearly altered or does not have the characteristics specified at the time of purchase.
The right of withdrawal for perishable goods may be exercised by sending, within 24 hours of receipt of the goods, a written notice through our e-mail service to firstname.lastname@example.org.
It will be the responsibility of the Agritaste company to arrange for the collection of the goods as soon as it receives notice from the customer and in any case no later than 24 hours in order not to cause further deterioration of the goods. The products must be returned with the insulated packaging and the refrigerated ice used for shipment.
The right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product.
Effects of withdrawal
Shipping costs related to the return of the good are the responsibility of the customer.
Refunds will be made using the same payment system used by the Customer, minus the shipping costs borne by the customer even if he/she took advantage of a purchase with free shipping.
Refunds will be made without delay and in all cases in the same time frame in which we were notified of your decision to withdraw from the purchase order, subject to our right to suspend the refund until we receive the goods.